HATOEN is a Registered Trademark owned by BENPALSANZ SL, a company legally incorporated in Spain.
Using this website and / or registering as a user presupposes the acceptance of these conditions.
BENPALSANZ SL reserves the right not to accept any order. Once an order is accepted, the purchases will be subject to Spanish legislation and will be subject to acceptance of the conditions set out below.

  1. Prices and description of the plants
  2. Shipment of products
  3. Payment Methods
  4. Product Guarantees
  5. Returns
  6. Order confirmation
  7. After-sales service

  1. Prices and description of the plants

    The prices shown in the information sheet for each product do not include the exhibition tables but VAT (to see the amounts broken down it is necessary to add the product to the shopping cart).
    The Latin names and the approximate dimensions of the plants are correct to our best understanding. The appearance of these may vary depending on the season and conditions, therefore the images published are not contractual.

  2. Shipment of products

    Usually we will make our shipments through the carrier, the delivery time ranges between 2 and 8 days from the delivery, which will be confirmed via e-mail upon receipt of the bank confirmation of the full payment of the order.
    Shipping costs:
    • The shipping costs to mainland Spain and Portugal will be borne by BENPALSANZ S.L. as long as the amount of the purchase is greater than €70
    • The shipping costs to the Balearic Islands will be borne by BENPALSANZ S.L. as long as the amount of the purchase is greater than €500.
    • The shipping costs to the European Union will be borne by BENPALSANZ S.L., as long as the amount of the purchase is greater than €1,000.

    Otherwise, the shipping costs will be borne by the customer, indicating the customer at the time of purchase, and trying BENPALSANZ SL that the shipping cost is the minimum possible.

  3. Way to pay

    1. Advance Transfer.
    2. Credit Card

  4. Product Guarantees

    BENPALSANZ SL, guarantees according to the current laws and the following conditions all the products that it distributes.
    Due to the very nature of the live plants, the customer must check the orders upon receipt and notify BENPALSANZ SL within twenty-four hours if there is any problem in order to be able to replenish the claimed products as soon as possible and free of charge.
    The customer MUST check the state of the packaging of the package(s) received before accepting or opening them and if they arrive broken or defective, reject them so that the carrier can return them to their origin, at no cost to the customer. Any damage that may occur after the delivery is the responsibility of the customer.
    The customer can cancel their order for any reason before it is sent (payments by credit card will be returned with a 2% withholding).
    Our liability is limited to the price of the items at most. We can not accept responsibility for delays in delivery, or consequential losses, due to circumstances beyond our control or customs controls.

  5. Returns

    If for any reason, when the client receives the products at the address indicated in the order, they are not to your liking, they can be returned within five working days of receipt, by sending an e-mail to info @ hatoen. com and indicating the order number.
    Once the goods have been received in perfect condition and with their original packaging, BENPALSANZ SL will return the product amount minus the shipping cost and 2% handling costs.

  6. Order confirmation

    The orders presuppose the acceptance of these conditions of sale. They will be confirmed by personalized email, and will be managed once the payment has been verified depending on the payment method chosen. Any order is subject to management, modification or partial or total cancellation before being confirmed.

  7. After-sales service

    Our online sales department has an after-sales service to solve any problem with our items or shipments. To contact you can use any of the following means:
    E-mail: info@hatoen.com
    Customer service and orders
    Monday-Friday, from 9:00 am to 6:00 pm.